Frequently Asked Questions
What is your booking policy? Late night and waiting fees?
We understand that an evening out doesn’t have a defined end time, so we aim to accommodate this as much as possible. We operate on a booked rather than on-call basis. If you are ready earlier than your booked time, let us know, and we will be able to accommodate you. If you need longer, our waiting fee and cancellation policy apply.
A $2 per minute waiting fee will be charged to you from 5 minutes after arrival until we depart.
Bookings and pickups after 10 pm and before 6 am incur a 75% additional premium on the quoted fare. This premium accounts for the antisocial hours and the impacts on other bookings due to legal driving hours restrictions.
Do you have a cancellation policy/fee?
Sometimes, life gets in the way, and circumstances change. We get that. We suggest that adequate travel insurance be taken out to cover any unforeseen life events. This is even available for domestic travellers.
Our cancellation policy is that if a cancellation is made more than two days (48 hours) before the booking, it will incur a fee of 50% of the booking price. The full booking is payable for cancellations made less than two days (48 hours) before the booking. This applies both when a booking is cancelled and when it is cancelled and then rebooked (rescheduled).
Once we have confirmed a booking with you, we may require a 50% deposit.
How many people can it fit? How much luggage space is there?
Our brand-new Mercedes-Benz eVito is the epitome of luxury and comfort for groups of up to seven. In a row arrangement of 1, 3, and 3, each passenger has ample seat and leg room. The generous boot space allows seven passengers to fit in luggage comfortably.
The BYD Atto 3 can comfortably fit three passengers (with four if you don’t mind cozying up). As an EV, it has no driveshaft to accommodate, so the rear seating area is exceptionally spacious. We get comments all the time about how roomy it is. The entire glass roof also creates an open and spacious feel inside the vehicle.
Regarding luggage, the Mercedes eVito is the go-to vehicle for large or small groups with a lot of luggage. It can accommodate seven bags. Its height and capacity make it perfect for golf clubs, too.
The BYD Atto 3 can accommodate three large suitcases and three carry-on bags (utilising an exterior Thule Boot Box).
We also have a compact luggage trailer with 1000 litres of luggage space that can be towed behind the BYD. This is perfect for transporting golf clubs or extra items like prams or pop-up cots.
Get in touch to discuss your trip requirements so that we can best plan the vehicle and luggage capacity to meet your needs.
How much are your transfers?
Contact us with the specifics of your trip to get an exact price for your transfer. We aim to respond to emails as we receive them, providing you with certainty before the transfer. For complex, urgent, or last-minute arrangements, contact us via phone.
How can I pay for my transfers or tour?
We accept Visa and Mastercard Credit/Debit cards or Apple/Google Pay payments in the vehicle. A tax receipt is emailed directly to you at the time of payment. If it is more convenient, an invoice can be prepared for your business.
Can you transfer our e-bikes?
Yes, we can! We have a Thule Velospace XT 4 bike rack. This easily fits four regular bikes and, because of weight restrictions, two E-Bikes. In addition, one of the bike slots has Thule XXL Bike straps for long-wheelbase cargo bikes (Tern GSD/HSD or similar). As this is an attachment, prior notice is essential. A small charge per bike is payable for this service.
Can you provide child seats/prams?
Yes, we can! We have a Diono 3QXT and a Maxi Cosi capsule. If required, these can be provided in the vehicle. Prior notice is essential, and a small charge applies. In addition, a Mountain Buggy Urban Jungle or small umbrella pram can be provided with prior notice. A daily charge applies.
Where can you find us online?
Check us out on Instagram: https://www.instagram.com/hawkesbay_ev_exectransfers/
Google Maps - Including customer reviews - Hawkes Bay EV Executive Transfers
We’ve also been recently featured in Viva Magazine
Jesse Mulligan: Where To Eat, Drink & Stay In Hawke’s Bay For A Weekend
Can I book for a pickup right now?
Are you in need of a transfer right now? Depending on availability, it may be possible. However, we strongly advise pre-booking your transfer to ensure a seamless and stress-free experience.
What happens if you run out of charge?
Choosing an Electric Vehicle (EV) transfer is innovative and eco-friendly. However, it's natural to have concerns about what happens if the vehicle runs out of battery during your journey. The BYD Atto 3 Long Range has a 60kW battery with a range of 480km in city driving. We always start with a 100% charge and have got as far as Cambridge on a single charge during a personal trip.
What accommodation providers do you work with?
We have arrangements with all the major wineries and boutique accommodation providers, including Rosewood Cape Kidnappers, Black Barn Retreats, and Hawthorne House. If you would like them to book on your behalf and arrange your transfers, let them know upon booking. You can also book directly with us.
Where can I leave a review or feedback?
We value customer feedback and suggestions. Some of our early customers have been invaluable in providing business advice. We also really appreciate getting Google Reviews. These help out a lot, as it enables new customers to understand the service we offer. So get in touch on whatever channel you prefer.
We’d love you to tag us on Instagram: https://www.instagram.com/hawkesbay_ev_exectransfers/
Google Maps Review page, please head here to leave a review Hawkes Bay EV Executive Transfers Google Reviews.
Drop us an email at info@elecexec.co.nz
What is your privacy policy?
In line with the principles of the Privacy Act 2020, we collect personal information from you, including information about your:
Name
Contact information
Driver’s license or other Government-issued ID
We collect your personal information in order to:
Provide transport services
Providing some information is optional. If you choose not to enter registration information, we cannot provide transport services. This is to satisfy the requirements of the Land Transport Act 1998; Land Transport Rule: Operator Licensing 2017; Section 3.8(2)(b)
We keep your information safe by storing it in encrypted files on Google Drive and only accessing it for the stated purpose.
We keep your information for seven days, at which point we securely destroy it by erasing all digital copies. You may authorise us to retain it to provide future services.
You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at info@elecexec.co.nz